FAQ
ninewickets FAQ — Answers to Your Questions
From playing on mobile to deposits, support and live casino — find clear and detailed answers to the most frequently asked questions about ninewickets here.
Android and iOS App
Minimum deposit ৳100
24/7 Live Chat Support
This page compiles detailed questions and answers for ninewickets users on four main topics — playing on mobile and the app, contact and support, deposit methods, and casino and table games. You can go directly to any section below based on your topic. Whether you want to know how long a deposit via bKash or Nagad takes after ninewickets Login, or whether the live casino runs on mobile — answers to these practical questions are all here.
Table of Contents — Jump to a Section
Playing on Mobile
If the page loads slowly, start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data → Cached images and files. Then refresh the ninewickets page. You can also try switching your connection — from Wi-Fi to mobile data or the other way around. If the problem persists, contact live chat directly.
If your connection drops mid-game, the spin or round is usually logged on the server and your previous state is restored once you reconnect. After logging back into ninewickets, you will see the result of the ongoing game or an updated balance. If a game appears incomplete, contact live chat with the game name and the time it happened.
Yes, ninewickets runs fully in a mobile browser. When you open the site in Chrome, Firefox or Samsung Browser, the display automatically adjusts to your screen. Slots, live casino, cricket betting — every section works the same way in the browser. For a faster experience, using the ninewickets App is more convenient.
ninewickets is available for both Android (APK) and iOS. These need to be downloaded through official channels. You can log in with the same account and use all features including deposit, withdrawal and games. Visit the ninewickets APK page for more details about the app.
Open the ninewickets site in Chrome, then tap the menu (three dots) and select "Add to Home screen". This creates an icon just like an app, and tapping it will open the site directly. On iOS, tap the Share icon in Safari and choose "Add to Home Screen".
A stable connection of at least 3–4 Mbps is enough for live dealer games. Slot games require less bandwidth. A 4G or good Wi-Fi connection lets you play without interruption. If a game buffers, try lowering the video quality setting — most live casino providers offer a Low or Auto quality option.
Contact and Support
ninewickets offers two support channels — live chat and email. Live chat is available from any page on the site and lets you speak with a representative right away. Email is more convenient when you need to give a detailed explanation or send a document or screenshot.
Before reaching out, have the following ready: your account username or registered mobile number, the date and approximate time of the issue, the name or ID of the game or transaction where the problem occurred, and a screenshot if applicable. Having this information prepared in advance helps the support team resolve the issue faster.
ninewickets support team can communicate in both Bengali and English. Bangladeshi users are welcome to ask questions in Bengali — it is accepted on both the live chat and email channels.
Yes. ninewickets support is active 7 days a week, 24 hours a day. There is no difference at night, early morning or on holidays — you can connect via live chat at any time. Support is also available on nights with big BPL or T20 matches.
ninewickets does not publish a specific response time for email, but replies are provided. For urgent matters, live chat is the fastest channel. When sending an email, write a clear subject line so it reaches the right team quickly.
Deposit Questions
Log in to ninewickets, go to the Deposit section and select bKash. Send the payment to the designated number and submit the transaction ID (TrxID) in the form. The minimum deposit amount is ৳100. Once your payment is confirmed, it will be reflected in your balance.
ninewickets supports four mobile banking methods for deposits — bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100 for all of them. These methods are widely available in Bangladesh and work instantly.
The Nagad deposit process is just as straightforward as bKash. On the ninewickets Deposit page, select Nagad, send money to the designated number, then enter the transaction ID from the Nagad app into the form. Once you deposit a minimum of ৳100, the amount is added to your account.
ninewickets does not charge any fee on deposits from its side. Your mobile banking operator (bKash, Nagad, Rocket, Upay) may apply its own charges according to its own fee structure. For any deposit-related issues, contact live chat.
Wait a moment, as transactions sometimes take a short time to confirm. If the balance still has not appeared, take the transaction ID and a screenshot from your bKash or Nagad app and contact ninewickets live chat. With the correct details, the support team can verify and resolve the issue quickly.
ninewickets welcome bonus is a 100% bonus on your first deposit, up to ৳8,000. Read the terms and conditions before claiming the bonus. To withdraw the bonus, you need to wager the bonus amount 15 times — for example, if you deposit ৳1,000 and receive ৳1,000 as a bonus, the total wagering requirement will be ৳15,000. Read the terms and conditions for full details.
Casino and Table Games
Bet limits vary across different table games on ninewickets. Lower-limit tables are generally for newer players and higher-limit tables for more experienced ones. In the live lobby, the minimum and maximum bet amounts are shown next to each table — check them before you start playing. Visit the ninewickets Casino page for specific information.
In Baccarat, you bet on one of three outcomes — Player, Banker or Tie. Both sides are dealt cards and the hand whose total is closest to 9 wins. Card values: A = 1, 2–9 = face value, 10 and face cards = 0. If the total of two cards is 10 or more, the first digit is dropped. The house edge is slightly lower on the Banker bet.
Yes, the live casino on ninewickets works fully on mobile as well. Tables from most providers including Evolution, Pragmatic Play Live and Ezugi can be streamed directly in both the mobile browser and the app. Keep a 4G or stable Wi-Fi connection for the best experience.
In a live dealer game, a real dealer manages the game from a studio or casino setting via video stream. Players place bets on screen while the dealer deals cards or spins a roulette wheel. Results are determined in real time with no RNG involved — that is the core feature of live casino.
In Roulette, a spinning wheel contains numbers from 0 to 36. Wherever the ball lands is the result. Players can bet on a specific number, colour (red/black), odd/even or a range of numbers. Betting on a single number pays the most (35:1), while betting on a colour pays close to 1:1. European Roulette has a single zero, giving the house a lower edge.
Teen Patti variants are available in the regular live casino lobby. It is a popular card game in South Asia where you play three cards against other players' hands. JILI's Teen Patti Joker and Teen Patti 20-20 games are also available in slot format.
Still have questions? We're here
If you did not find your answer on this FAQ page, the ninewickets support team is ready to help directly. You can reach them 24/7 via live chat and email — in both Bengali and English.
Live Chat
Click the chat button at the bottom or side of any page on the site. A representative will respond any time of day, seven days a week. For urgent issues, this is the fastest channel.
Email Support
Use email for detailed complaints or when you need to send documents. Email address: . Writing a clear subject line describing your issue helps get a faster resolution.