Responsible Gaming
Sports and casino betting is entertainment — not a source of income. ninewickets believes that playing safely and mindfully is playing at its best. On this page you can learn how to set your own limits, recognise warning signs, and get help when you need it.
Why Responsible Gaming Matters
Betting and casino games can be enjoyable when done in a controlled way. But for some people they can gradually become a habit that has a negative impact on personal, family, and financial life. ninewickets takes this seriously and is committed to ensuring a safe experience for every member.
Our Terms and Conditions clearly state that ninewickets is for people aged 21 and above only. Minors are not permitted to register, and we take regular steps to keep our platform away from underage users.
Remember: betting is never a way to recover losses. Trying to win back lost bets by wagering more often leads to even greater losses. Before each session, set yourself a time limit and a spending limit — and stick to them.
Our Privacy Policy explains in detail how we keep your account information secure, particularly information related to self-exclusion and limit settings.
Tools to Keep Yourself Safe
After logging in to ninewickets, you can use these protection options directly from your account. Our 24/7 live chat support team is also ready to help whenever you need.
Deposit Limits
Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is increased, it takes 72 hours to take effect, which helps prevent large decisions made on impulse.
Session Time Limits
Decide in advance how long you will play each session. When the set time is up, you will be automatically alerted so you have the chance to stop.
Temporary Break
Close your account for a set period (24 hours, 7 days, or 30 days). During this time you will not be able to log in, deposit, or place bets.
Self-Exclusion
If you feel that your play is getting out of control, apply for self-exclusion. Once active, your account will be permanently suspended for a minimum of 6 months.
Activity History
View your full history of deposits, bets, and wins and losses at any time. It is an easy way to understand your own playing patterns — keep track of your monthly losses.
Direct Support
Contact ninewickets 24/7 live chat at any time. Our support team is available in both Bengali and English to help you set limits or close your account.
Warning Signs of a Problem
If you notice any of the signs below in yourself or someone you know, it is time to seek help. This is not a sign of weakness — it is a sign of awareness.
Chasing Losses
Repeatedly placing bets after a loss to try to win the money back — this is the most common sign of problem gambling.
Hiding Your Play
Keeping your betting a secret from family or friends, or lying about it — this is a sign of a problem.
Emotional Distress
Feeling anxious, irritable, or uncomfortable when you cannot bet shows that betting is becoming a dependency.
Losing Track of Time
Spending hours on end playing and neglecting work, studies, or family responsibilities.
Borrowing to Bet
Taking loans for betting, selling assets, or using money meant for essential expenses are signs of a serious problem.
Ask Yourself
Think through the questions below honestly. If the answer to two or more is yes, please talk to our support team.
- Have you spent more on betting than the budget you set for yourself?
- Has a family member expressed concern about your betting habits?
- Have you tried repeatedly to stop betting but failed?
- Have you felt the urge to bet more to win back money you lost?
- Has betting caused problems with your work, studies, or family relationships?
- Have you ever borrowed money or asked others for money to cover your betting costs?
Where to Get Support
Asking for help takes courage. You are not alone — your family, professional counsellors, and the ninewickets support team are always here.
ninewickets Live Chat
24 hours a day, 7 days a week — in Bengali and English. Talk to us directly about setting account limits, self-exclusion, or taking a temporary break.
Email Support
For a more detailed discussion, write to our support email: [email protected] — we reply in both Bengali and English.
Family and Trusted People
Talk to a family member or a trusted friend. Their support can often be the most effective first step.
Professional Advice
Reach out to a mental health professional or addiction counsellor. Problem gambling is a recognised behavioural condition — professional support is available.
ninewickets Commitment
ninewickets believes that responsible betting is a shared responsibility — both the platform and its members play a part. That is why we actively work to improve our protection features and keep our members informed.
Our system can detect unusual betting patterns. If an account shows behaviour that may indicate a problem, we will reach out to that member.
To protect minors, we verify age at the time of registration. If you believe a minor is using your device or account, please notify us through live chat immediately.
For any general questions, visit our FAQ section — you will find detailed information about accounts, payments, and bonuses there.
Age is verified at registration and identity confirmation may be requested at any time.
Your personal and financial information is kept secure through SSL encryption.
Lowering deposit and time limits takes effect immediately; increasing them has a 72-hour delay.
When self-exclusion is active, deposits are blocked across all channels including bKash, Nagad, Rocket, and Upay.