ninewickets Privacy Policy
Your personal information is a trust placed with us. This policy explains how ninewickets collects your information, how it is used, and the steps we take to protect your privacy.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites and mobile applications of the ninewickets platform. By creating an account on ninewickets or by using our services, you are considered to have accepted the terms of this Policy.
This Policy is an integral part of our Terms and Conditions. Both documents should be read together, as they complement each other. In the event of any conflict, the Terms and Conditions will take precedence.
ninewickets provides services only to individuals aged 21 or above. We do not knowingly collect information from minors. If we become aware that we hold information belonging to a minor, it will be deleted immediately.
2. What Information We Collect
ninewickets collects various types of information to operate its services. This information falls into two main categories: what you voluntarily provide, and what is automatically collected while you use the platform.
2.1 Information You Provide Directly
- Full name, date of birth and national ID number (for age verification)
- Mobile number and email address
- Current address
- Mobile banking account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Information you share when contacting customer support
- Documents submitted for account verification
2.2 Automatically Collected Information
- IP address and device type
- Browser type, version and operating system
- Time and pattern of site visits and navigation
- Payment methods used and transaction history
- Game play history, betting patterns and amounts
- Data obtained through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, ninewickets may sometimes receive information from trusted third-party verification services. This process is used solely to ensure account security.
3. Purpose of Using Information
ninewickets uses collected information only for specific and legitimate purposes. Details are provided below:
3.1 Service Operation and Improvement
- Account creation, management and verification
- Processing deposit and withdrawal transactions
- Ensuring proper operation of games and betting services
- Resolving technical issues on the platform
- Improving service quality and user experience
3.2 Security and Protection
- Preventing account fraud and unauthorised access
- Following anti-money laundering (AML) measures
- Monitoring unusual account activity
- Keeping data transfers secure through SSL encryption
3.3 Communication and Support
ninewickets uses your mobile number and email to contact you regarding bonuses, account updates, security alerts and other service-related matters. Our customer support team is available 24/7 in both Bengali and English via live chat and email.
4. Sharing and Disclosure of Information
ninewickets never sells your personal information to third parties for commercial purposes. However, limited information may need to be shared in certain specific situations.
4.1 Service Provider Partners
ninewickets works with trusted technology partners for payment processing, game software supply and technical infrastructure maintenance. These partners receive only the information necessary to carry out their specific services and are bound by strict confidentiality agreements.
4.2 Legal Obligations
ninewickets may be required to disclose information to comply with valid legal claims, court orders or authority requests. Such disclosure is always carried out within the limits of applicable law, and only the legally required information is provided.
4.3 Information That Is Never Shared
- With advertisers or marketing agencies
- With any unrelated third party without your consent
- With any party for personal gain
5. Cookies and Tracking Technologies
ninewickets uses cookies and similar technologies to improve your experience on the platform. This section explains what types of cookies are used and how you can control them.
5.1 Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to keep login sessions active, carry out security checks and save functional preferences. Disabling these cookies will prevent the platform from working properly.
5.2 Analytics Cookies
Analytics cookies are used to understand which pages are visited most, how much time is spent and how users navigate the platform. This data is aggregated and anonymous, and cannot identify any individual.
5.3 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies will make many platform features unavailable. For more details, see the cookie-related questions on our FAQ page.
6. Data Storage and Security
ninewickets follows industry-standard technologies and processes to keep your data secure. Our data security practices are regularly reviewed and updated.
6.1 Technical Security
- All data transfers secured through SSL (Secure Socket Layer) encryption
- Passwords stored in encrypted form — no staff member can view them directly
- Sensitive financial data is held on separate, additionally secured servers
- Regular security audits and vulnerability assessments are conducted
- Multi-factor authentication to prevent unauthorised access
6.2 Data Retention Period
Your information is retained for as long as your account remains active. After account closure, certain information may be retained for a defined period for legal obligations, dispute resolution and fraud prevention. Once the required period has passed, data is securely deleted.
6.3 Response to a Data Breach
In the event of a data breach, ninewickets will take immediate necessary action and notify affected users as quickly as possible.
7. Your Rights and Choices
As a user of the ninewickets platform, you have certain important rights over your own information.
7.1 Right to Access and Correct Information
You can log in to your account at any time to view your stored personal information and make any necessary corrections. Some changes may require going through a verification process.
7.2 Request to Delete Information
You can request deletion of your information. However, due to legal obligations or ongoing disputes, some information may not be deletable before a certain period. Please contact our support team via live chat regarding this.
7.3 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can opt out at any time. Essential messages related to account management and transactions will always be sent.
7.4 Setting Responsible Gaming Limits
You can set deposit limits, session limits or temporary breaks on your account. Following the responsible gaming guidelines is very important for your own protection. Our support team is always ready to help with this.
8. Protection of Children and Minors
ninewickets strictly enforces a 21+ age requirement. The platform's services are not for minors under any circumstances. Age verification is mandatory at registration, and additional identity documents may be requested if needed.
If a parent or anyone else is certain that a minor family member is attempting to use this platform, please notify our support team immediately. We will promptly close that account and delete the associated information.
9. International Data Transfers
ninewickets servers and technology infrastructure may be located in various countries. Even when data is transferred internationally, the security standards described in this Privacy Policy are upheld in all cases.
Third-party technology service providers may process some of your data in their own countries. In such cases, the relevant party is required to comply with agreements ensuring privacy protection equivalent to ninewickets standards.
10. Policy Changes and Updates
This Privacy Policy may be revised from time to time due to technical changes, service updates or legal changes. Before any significant change, ninewickets will inform you at your registered email address and display a clear notice on the platform.
Continuing to use the services after a change means you have accepted the updated Policy. You are therefore advised to review this page regularly.
To learn more about ninewickets and understand our goals and values, visit our About Us page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch. Our team is available 24/7 to assist in Bengali.